MITSUBISHI Motors Malaysia (MMM) recently enhanced its Mitsubishi Connect MY mobile application.
The company’s effort to strengthen digital technology continues to be one of the emphases offering comprehensive customer-centric online strategies for those customers’ safety and convenience during the pandemic.
The app already enables Mitsubishi owners to book a service appointment, receive service appointment reminders and check service histories.
Now, it allows Mitsubishi owners to drop their cars at the service centre and wait at the comfort of their homes as the app provides service status notifications of their vehicle and when it is ready for collection.
Keeping track of the vehicle’s service cost and warranty details could be a tedious affair, hence one of the app’s useful functions is to keep owners informed about their upcoming service cost estimation and warranty details for ease of planning.
In addition, road tax and insurance renewal reminders will also be notified through the app.
Additionally, Mitsubishi owners can request roadside assistance service in a breakdown or accident using the SOS Trace & Track feature.
By tapping on the “SOS” function on the app, the user’s location can be tracked accurately using a GPS locator and its details will be verified by a customer service personnel from Mitsubishi Motors to send help immediately.
“The pandemic has created great demands on us as a society and despite the challenges; it also allowed us to be more resilient and agile in this new digital technology environment,” said MMM CEO Tomoyuki Shinnishi.
“Besides technology on improving customer’s convenience, the safety of our customers and staff is also our utmost priority. With the enhancements of the Mitsubishi Connect MY mobile app together with the Mitsubishi Online Showroom, we want to assure our customers that we are engaging with them through a seamless journey from purchase to ownership in a safe environment.”
The app’s other useful functions include staying in touch with the Mitsubishi Assist 24-hour customer careline (MA24), reachable at 1-800-88-2166.
Owners can also access the 24-hour breakdown assistance throughout Malaysia as well as emergency services, should the situation arises.
The app can also be used to locate the nearest Mitsubishi authorised dealer showroom and service centres with dealer information and navigation sync with the app, to help get customers to the dealer of their choice or convenience.
Beyond servicing-related functions, Mitsubishi owners can also stay up to date with MMM’s latest promotions, news and events, search for product information and download e-brochures from the app.
“Mitsubishi Connect MY” is available for download via Google Play Store and Apple App Store for free.