FIDELITY Bank Plc says it has introduced new digital innovations designed to improve customer experience and engagement in the Nigerian banking sector.
According to a statement by the bank on Monday, the innovations include Fidelity Insight, Fidelity Virtual Cards, the Pay Yourself initiative for corporates, and the Fidelity Loan Against Turnover.
It said, “Leading the charge of improved customer experience and engagement in the Nigerian banking sector is Fidelity Bank, with its deployment of new digital innovations to satisfy customers’ thirst for smoother processes and services in their day-to-day financial dealings.”
“With a rollout of new innovations like the Fidelity Insight, Fidelity Virtual Cards, the Pay Yourself initiative for corporates, the Fidelity Loan Against Turnover, as well as a feature that allows customers to generate a stamped statement of accounts, Fidelity Bank is fast establishing itself as a bank with incomparable foresight.”
According to the statement, the FLOAT initiative simplifies the loan acquisition process, while eliminating hidden fees and the need for collateral, and guarantors.
It said the initiative “solves the problem of tedious loan request processes experienced by individuals and small business owners in Nigeria”.
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