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HYUNDAI-Sime Darby Motors (HSDM) is extending its mid-year service campaign to Aug 31, to cater to customers who were previously stuck by the Enhanced Movement Control Order (EMCO).

“Some of our customers have missed out on the campaign privileges due to the lockdown as they could not travel beyond 10km from where they live and could not send in their car for service. Therefore, we are extending the campaign period so that more can benefit from it,” said HSDM managing director Low Yuan Lung.

With this campaign, customers who send in their vehicles to any Hyundai authorised service centre will enjoy 15% discount on selected parts and 10% on labour charges.

Hyundai Loyalty Card holders will enjoy greater discounts of 25% on selected parts and 15% on labour charges.

Selected parts entitled for discounts include gaskets, oil filters, air filters, spark plugs and more.

The Hyundai Loyalty Card is an exclusive privilege that comes automatically with the ownership of any Hyundai model.

Membership privileges include exclusive monthly promotions, such as a 20% discount on KLIMA Fresh and BlueChem products.

Customers can expect more privileges in the future, such as birthday month discounts on after-sales service, discounts on Hyundai merchandise and a higher trade-in value when they purchase another new Hyundai vehicle.

Existing customers can register for their complimentary Hyundai Loyalty Card at any Authorised Hyundai Service Centre nationwide and check for promotional updates via Hyundai’s official website: www.hyundai.com.my.

Tracking the Starex

All Hyundai Grand Starex registered from May 1 are pre-installed with a telematics system for enhanced driver and passenger safety should there be any untoward incidents, such as an accident or a breakdown.

A concierge service is also included in the system which makes it easier and more convenient for owners to book a service appointment or to locate and report a stolen vehicle.

The telematics system comes integrated with six services namely eCall (automatic accident detection), manual eCall (emergency assistance), bCall (breakdown assistance), service assist and the mobile app’s connected security features and stolen vehicle tracking.

An SOS call can be made instantly with manual eCall by just pressing the SOS button mounted on the map console of the Grand Starex.

Once the SOS button is activated, the vehicle owner will receive a call from the secure operating centre (SOC) on the emergency.

Upon confirming the assistance needed, the SOC will then dispatch the required help, whether it is for an ambulance, the police or a tow truck.

However, should the telematics system detect a great impact to the vehicle, a crash alert will automatically be activated via the eCall without having to press the SOS button.

The SOC then contacts the vehicle owner immediately to check on the situation. Should there be no response from the vehicle owner, an ambulance and the police will automatically be dispatched to the location based on the tracking device that comes with the vehicle.

A breakdown service on the other hand, can be activated using the bCall and the breakdown service will immediately be dispatched to the location.

The telematics system also comes with a mobile app that offers a host of other convenient features, such as finding the location of the vehicle by activating a smart alarm to locate the vehicle with the sound of the horn and blinkers, reporting a missing vehicle, making other non-emergency reports and enquiries, recording trips made by the vehicle as well as the driver’s behaviour analysis.

The service assist is also a very convenient feature; it tracks the vehicle’s mileage via a satellite and then sends a ticket to an authorised Hyundai service centre which will then schedule an appointment with the vehicle owner.

The concierge service also includes reminders for the renewal of insurance and road tax as well.

HSDM managing director Low Yuan Lung says the telematics system comes pre-installed with the new 11-seater MPV Grand Starex and its service will be complimentary for the first three years.

After the three-year period, vehicle owners can opt to renew for RM380 per year.

“Existing Grand Starex owners who are keen to have this system installed in their vehicles can head over to any of the Hyundai authorised service centres to get the telematics system installed at RM1,998. Our service advisors will be able to assist with the installation and also answer to enquiries pertaining to the system.”

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