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THE National Insurance Commission (NAICOM) is set to strike a partnership with the Service Compact with All Nigerians (SERVICOM), in a bid to enhance service delivery and improve the Commission’s performance.

The leadership of SERVICOM led by its National Coordinator, Mrs Nnena Akajemeli had recently visited the Commissioner for Insurance and Chief Executive Officer of NAICOM, Mr. Olorundare Sunday Thomas in Abuja and sought NAICOM’s collaboration.

Speaking during the visit, Olorundare welcomed SERVICOM’s idea of collaboration between the two agencies and assured them that the commission would set up a committee under the SERVICOM unit to meet and make recommendations so as to promote effective service delivery initiatives in the sector.

“We are looking forward to the implementation of the service charter of the NAICOM and to take the service charters to Zonal offices to see the values we can add to rejig the unit through knowledge sharing.

“This will help NAICOM streamline its activities towards citizens engagements to get quality services as stipulated in the service charter of the Commission,” he said.

 

According to a statement by SERVICOM Public Relation Manager, Mrs Henrietta Okokon, on Wednesday in Abuja, SERVICOM National Coordinator, Mrs. Akajemeli called on Thomas to strategically position the commission through collaborative efforts with SERVICOM to achieve effective service delivery.

 

According to her, public service is the only contact that most citizens have with the government, adding that SERVICOM was focused in improving the quality of contact with the public by working with Ministries, Departments and Agencies (MDAs) to ensure effective service delivery in Nigeria.

 

Akajimeli said that the commission had a crucial role in ensuring the safety of lives and property of citizens by making sure that an effective administration was established for the conduct of insurance businesses in Nigeria.

She said that the commission was also positioned to ensure adequate protection of strategic government’s assets and other property.

Akajemeli, however, urged the management of NAICOM to provide SERVICOM Unit with needed support and resources for the implementation of its service delivery processes to strengthen the position of the SERVICOM in NAICOM.

“In achieving this,  it required networking meetings, customers engagements forum and completion of service charter reviews,” she said.

The SERVICOM boss emphasised the significance of the Service Charter in NAICOM

Akajemeli explained further that the Service Charter would communicate promises and commitments of services provided to its customers.

She said that Charter could serve as an operational performance enhancement tool that enshrined the trust between service providers and service takers.

She charged NAICOM on the need to develop a framework to monitor performances against service standards that would identify the gaps for service improvements, regular self-assessments and surveys on the effectiveness of the services.


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